Last Updated: June 2026

1. Scope of Support

MFDSpace provides technical support for websites, managed hosting, admin dashboard functionality, and features included within your subscribed plan.

2. Support Channels

Customers may contact our support team through email, phone, WhatsApp, or the official contact form available on our website.

3. Response Time

Critical technical issues: Within 4 business hours.
General support requests: Within 1 business day.
Feature requests and enhancements: Based on project evaluation.

4. Included Support

Website availability issues.
Admin panel troubleshooting.
Bug fixes related to standard features.
Hosting-related technical assistance.
Guidance on using existing platform features.

5. Exclusions

The following services are not included unless separately agreed upon:

Custom feature development.
Major design modifications.
Third-party software troubleshooting.
Content creation or data entry.
Training beyond standard onboarding.

6. Scheduled Maintenance

Periodic maintenance may be performed to improve security, stability, or performance. Whenever possible, advance notice will be provided.

7. Customer Responsibilities

Customers should maintain accurate contact information, safeguard login credentials, and promptly report technical issues to facilitate timely resolution.

8. Support Availability

Support is generally provided during normal business hours. Emergency assistance may be available for critical issues depending on the subscribed service plan.

9. Policy Updates

MFDSpace reserves the right to revise this Support Policy at any time. Updated versions will be published on this page.

10. Contact Us

For support-related questions or assistance, please contact the MFDSpace support team through our Contact page.